- Direct debit: Up to 4 business days.
- PayPal and Credit/Debit card: Next business day for payments made before 5:00 PM Eastern time.
- Call 1-888-877-0450 to make a one-time payment.
- Pay with credit or debit card, Digital Wallet (Visa Checkout, Masterpass™, Amex MOVE), PayPal and PayPal Credit, Venmo, Apple Pay, Samsung Pay, Google Pay .
- There is a 2.90% fee for each transaction (with minimum fee of $4.95 ).
- To set up recurring payments, register at ChildSupportBillPay New York and pay online with a credit card or debit card.
- Payment processing time: 3 business days.
- Case identifier (e.g., AB12345C1 ) is required to make a payment.
- Call 1-888-877-0450 to speak with a customer service representative. Representatives are available from 7:00 AM–7:00 PM Eastern time, Monday–Friday.
- Pay with a debit or credit card.
- Requires New York Receive Code 14690 .
- Fee is $3.99 for debit or credit card payments.
- Payments process in approximately 2-5 days.
These services charge processing fees, and additional cash advance fees may also be applied to credit card payments.
Pay by mail
Please do not send cash. Make your check or money order payable to NYS Child Support Processing Center.
- your full name
- the child support account number(s) or New York Case Identifier(s)
- the county name(s)
- the amount of the payment
If you have more than one account, be sure to include the Case Identifier and county name for each account.
If you have an online account, you can log in and print a payment coupon with your name and Case Identifier or complete and print this coupon ( PDF ).
Mail your payment and coupon(s) to this address:
NYS Child Support Processing Center
PO Box 15363
Albany, NY 12212-5363
How can I check my payments?
You can hear payment information through our Voice Response System ( VRS ) at 1-800-846-0773. You will need your Social Security number and PIN . The VRS is available 24 hours a day, every day.
To create an account, you will need your PIN , your Social Security number, your New York Case Identifier(s) , and a valid email address.
You can request a PIN by phone at 1-888-208-4485 ( TTY : 1-866-875-9975). You will need to provide your full name, Social Security number ( SSN ), your New York Case Identifier(s) , and your mailing address.
What if I don't pay the full amount?
Your child support obligation is ordered by the court. If you don't consistently pay your full child support obligation, you will build up an arrears (past-due) balance. To offset arrears, the amount you need to pay will be increased by 50% of your obligation amount. Depending on how much you owe, you could face a series of enforcement actions. If your income is at or below the Self-Support Reserve, you should contact your local district.
Can the amount I'm required to pay be changed?
Petition to modify current obligation amount
You can ask the court to modify your current obligation amount (with Family Court Form 4-11) based on a "substantial change in circumstances," or if the order was effective on or after October 13, 2010, it may be modified if:
- Three (3) years have passed since the order was entered, last modified or adjusted
- Either party's gross income has changed by fifteen (15) percent or more since the order was entered, last modified or adjusted
- You are incarcerated
Cost of living adjustment ( COLA )
The amount that you owe for child support may change based on a cost of living adjustment ( COLA ).
An order is eligible for COLA when it meets both of the following criteria:
- The order is at least two (2) years old
- The sum of the average annual percentage change in the Consumer Price Index for Urban Consumers (CPI-U) is equal to or greater than ten 10 percent
If the cost of living has increased by ten percent or more since the order of support was made or last reviewed, your current obligation amount will increase by the amount of increase in the cost of living. For example, if the cost of living increases by fifteen percent, your current obligation amount will be increased by fifteen percent.
When the noncustodial parent is receiving temporary assistance, the case is not eligible for COLA .
If your case is eligible for a COLA , you will receive a notice in the mail. You can then either request a COLA or file an objection, as the notice will explain.
My address has changed
To report a new mailing or residential address, contact your local child support office immediately.
My job situation has changed
New job
If you have a new job, you should notify your local child support office immediately.
Lost job
If you lose your job, you should do the following as soon as possible:
- Notify your local child support office.
This step is required by law. - Ask the court to review your order for support.
Job loss does not end your child support obligation, and only a court can change your order. You are still responsible for paying the full court-ordered amount. You may file a modification petition in the family court that issued your order. You can also apply for child support services ( PDF ) with your local child support agency and request assistance in filing a modification petition. - Arrange to make all or part of your support payments on your own.
Child support payments will be withheld from your unemployment benefits, but before you start receiving unemployment benefits, you will still need to pay your support. Also, if the amount withheld from your unemployment benefits is not enough to pay the full amount of your current obligation, you will need to pay the difference. Log in to create a payment coupon with your name and Case Identifier or complete and print this coupon ( PDF ).
More than one job
If your primary employer is sending in the total amount to withhold for your pay cycle, as shown on page 1 of the Income Withholding Order ( IWO ), you can request that the other IWOs be terminated. A Termination of IWO notice will be sent to each additional employer.
If your primary employer is not sending in the total amount to withhold, then the other employer(s) must comply with the IWO . If the total amount being remitted by all of your employers is greater than total amount to withhold, you can request a refund of the overpayment.
As an alternative to income withholding by your other employers, you can ask your caseworker if you can send in the remaining amount, that is, the difference between the total amount to withhold and the amount remitted by your primary employer.
If the total amount to withhold is not being paid through income withholding, you are responsible for paying the difference. Log in to create a payment coupon with your name and Case Identifier or complete and print this coupon ( PDF ).
I have new health insurance
I've had a change in health insurance coverage. What do I do?
When a court order for child support directs the noncustodial parent to provide health insurance coverage, a National Medical Support Notice ( NMSN ) is sent to the employer. The NMSN requires the employer to obtain the necessary health insurance on behalf of the noncustodial parent's dependent children.
If you have a new job, you should notify your local child support office immediately. You will need to provide the following information:
- Name of employer who provides health insurance
- Name and address of health insurance company
- Policy number
- Type of coverage
I have custody now
I now have custody of my child (children). Why do I still have to pay support?
If your order of support is still charging current support, you will need to file a petition with the court to terminate the order. You will still be responsible for paying any past-due support amount. If an Income Withholding Order has been issued, you may request a review of the additional amount ( PDF ).
How do I set up an online account?
Request a PIN
Call 1-888-208-4485 ( TTY : 1-866-875-9975). You will need to provide your
- Full name
- Social Security number (SSN)
- Child support account number(s)– New York Case Identifier(s)
- Mailing address
If you prefer, you can mail a written request to the following address:
Attn: PIN
NYS Child Support Processing Center
PO Box 15365
Albany, NY 12212-5365
Include your name, SSN , New York Case Identifier(s) , and your mailing address. Be sure to sign your request.
Create an account
To create your online account, you will need your PIN , your Social Security number, and your New York Case Identifier(s) . You will also need a valid email address.
I need a form
Forms for noncustodial parents are described below. Adobe Reader is required to use these forms.
Translations of these forms in several languages are available for REFERENCE ONLY. Complete and submit forms in English.
Statement of Net Worth
To prevent suspension of your driver license or to restore a suspended driver license, a completed Statement of Net Worth ( PDF ) must be signed, notarized and returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
A copy of the affidavit for tax year 2022 is still available.
Driver License Suspension Request or Challenge
To avoid suspension of your driver license, a completed Request…or Challenge ( PDF ) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
Request for Administrative Review: Tax Refund Offset/Passport Denial
To challenge interception of your income tax refund, a completed Request for Administrative Review… ( PDF ) must be filed by the date in the Special Notice.
Mistake of Fact/Exempt Money Claim
The Mistake of Fact and/or Exempt Money Claim ( PDF ) may be completed as instructed in the Notice to Judgment Debtor/Obligor to claim a mistake of fact or that the money is exempt. The completed form should be returned to the SCU that issued the Notice within 15 days from the date the notice was mailed.
Request for Review of Additional Amount and Statement of Income and Expenses
The Request for Review of the Additional Amount ( PDF ) and the Statement of Income and Expenses ( PDF ) are used to request a review of the additional amount ordered by an Income Withholding for Support notice.
When the request is made for "Custody and Financial Need," both forms must be submitted, and other proof may also be required. You may need to include a copy of a court order to show the children live with you and/or copies of recent State and Federal tax returns, W-2 forms, pay stubs, statements of benefits, etc. Return both completed forms and any other required proof to your local child support office.
Department of Taxation and Finance Challenge
To challenge a referral to the NYS Department of Taxation and Finance, a completed Department of Taxation and Finance Challenge ( PDF ) must be returned to the Support Collection Unit (SCU) where your child support account is located. Get the address of your local child support office.
Professional License Suspension Claim Form
To challenge the suspension of a state-issued professional, occupational, business, or recreational license, permit, or registration, a completed Claim Form ( PDF ) must be returned to the Support Collection Unit(SCU) where your child support account is located. Get the address of your local child support office.
Do I qualify for the Noncustodial Parent NYS Earned Income Credit?
The Noncustodial Parent New York State Earned Income Credit (noncustodial EIC) may be claimed by eligible taxpayers instead of the New York State earned income credit.
To claim this credit, your yearly income must meet certain guidelines, and within the tax year you must have paid an amount equal to your total yearly obligation for every child support order.
For example, if your total obligation for all child support orders is $100 weekly, you must have paid at least $5,200 during the tax year to qualify for this credit.
You can even make extra payments to be sure you qualify.
If you are eligible to file a claim for the noncustodial EIC and your child has a Social Security number ( SSN ), you should file Form IT-209 , Claim for Noncustodial Parent New York State Earned Income Credit, even if you do not know your child's SSN . Please consult with your tax preparer for more information on filing this claim form.
For more information, see the following:
- Noncustodial parent earned income credit, New York State Department of Taxation and Finance
- Tax credits page, Office of Temporary and Disability Assistance (OTDA)
- Pub-5090, Noncustodial Parent Earned Income Credit ( OTDA )—includes yearly income guidelines and maximum amount of credit
- Pub-5090-SP, in Spanish ( OTDA )
General information
Child support videos
The following videos are available on YouTube :
- What You Need to Know about Child Support Hearings and Services, 20 minutes
Explains what you should bring with you to a child support hearing, what to expect during the hearing, and what to do after you receive a child support order - Acknowledgment of Parentage in New York, 11 minutes
Explains when parentage needs to be acknowledged, what signing a voluntary Acknowledgment of Parentage form means, and who should (or should not) sign this form - Reconocimiento de paternidad en Nueva York, 11 minutos
Este video informa a los padres de los beneficios de establecer la paternidad y proporciona información sobre los derechos y las consecuencias vinculadas a la firma de un AOP - Completing the Acknowledgment of Parentage Form, 9 minutes
Explains how to complete and file a voluntary Acknowledgment of Parentage form - Completar el formulario de reconocimiento de paternidad (AOP), 9.5 minutos
Benefits for Working Parents
Working parents may qualify for a wide range of work supports, including home energy assistance, free or low-cost health insurance, child care, and food and nutritional benefits. Check your eligibility online or call WorkPays NY at 1-800-342-3009.
